Shipping policy
🌙 Shipping & Delivery
Thank you for your order — we're so glad you're here. Every parcel is sent out with care, and we want to make sure your magical goodies reach you safely and swiftly.
✨ Processing Time
Orders are typically processed and dispatched within 1–3 working days of payment being received, Monday to Friday. During busy periods (such as new releases or seasonal sales), this may extend slightly — we'll always keep you informed.
🇬🇧 United Kingdom Delivery
We ship across the UK using Royal Mail and Evri, with labels managed via Click & Drop.
| Service | Cost | Est. Delivery |
|---|---|---|
| Royal Mail 24 | £5.49 | 1–2 working days |
| Standard Shipping | £4.49 | 3–5 working days |
| Free Standard Shipping | FREE | 3–5 working days |
🎉 Enjoy free standard shipping on all UK orders over £35!
Please note: Royal Mail 24 is a next-working-day aim service but is not guaranteed.
🌍 International Delivery
We ship worldwide, including to the EU, USA, Canada, Australia, New Zealand, Japan, South Korea, Hong Kong, Singapore, Malaysia, UAE, Israel, Switzerland, Norway, Iceland, Sri Lanka, and Ukraine.
International orders are sent via Standard International shipping. Delivery times and costs vary by destination and will be calculated at checkout.
| Region | Est. Delivery |
|---|---|
| European Union | 5–10 working days |
| USA, Canada, Australia & NZ | 7–14 working days |
| Rest of World | 10–20 working days |
📦 Tracking
Where tracking is available, you'll receive a tracking number by email once your order has been dispatched. You can use this to follow your parcel's journey directly on the carrier's website.
Please allow up to 24 hours for tracking information to update after dispatch.
🌐 Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or handling fees charged by your country's customs authority. These charges are the responsibility of the recipient and are not included in our shipping rates.
We are unable to predict or control these charges — we recommend checking with your local customs office before ordering if you have any concerns.
All international parcels are declared at their full value in accordance with customs regulations.
📬 Missing or Delayed Parcels
If your order hasn't arrived within the expected timeframe, please get in touch at shop@onenessemporium.co.uk and we'll do our best to help. Please note that international parcels can occasionally be delayed by customs — we appreciate your patience.
🔮 Questions?
We're always happy to help. Reach out to us at shop@onenessemporium.co.uk and we'll get back to you as soon as we can.